Examination of communication processes in design-build project delivery in building construction

Purpose Design-Build (D-B) is a project delivery method in which the owner procures both design and construction services in the same contract from a single legal entity. There is limited research on how communication among parties influences the success of D-B projects. The purpose of this paper is to examine D-B communication issues and provides effective practices on communication to improve D-B procurement processes in the USA. Design/methodology/approach The research methodology for this study includes a comprehensive review of literature, survey questionnaire, and structured interviews. A questionnaire was developed to collect data from professionals with an average of 23 years of experience related to D-B procurement. Eight structured interviews were conducted to verify and validate the survey questionnaire results. Findings The results showed that the communication issues vary along with each phase of the D-B process. The primary communication practices influencing the success of D-B projects are: establishing clear points of contact; providing clear and understandable information among stakeholders during the D-B process; and the timely sharing of information to all stakeholders. Research limitations/implications The chief limitation of this research is that the primary data were mostly opinions from experts although several empirical data were collected for cross-validation. This research did not consider the relationship of relevant contract clauses and communication issues. Practical implications The findings from this paper will help professionals better understand the D-B procurement process. Originality/value This is one of the first attempts to discuss D-B communication issues in each different phase of a D-B project.