Trust repair in the aftermath of conflict occurrence in construction subcontracting: An intergroup contact perspective

Although trust repair after conflict occurrence is significant for effective work and sustainable relationships in construction subcontracting and contact is inevitable, researchers have yet to examine the relationship between contact quality and trust repair after conflict occurrence. This study investigates the effect of contact quality on Party A’s trust repair after conflict occurrence and the mediating mechanisms of that effect. The authors conducted a questionnaire survey to collect data for hypotheses testing, receiving 310 valid questionnaires from general contractors and subcontractors engaged in construction projects. The results reveal the positive effect of contact quality on Party A’s trust repair after conflict occurrence and the mediating roles of Party A’s feeling of threat and Party B’s self-disclosure in that effect. This study contributes to the trust research and intergroup contact theory. It also offers suggestions for construction subcontracting practitioners to facilitate trust repair after conflict occurrence.