The performance of contractors in Japan, the UK and the USA: A comparative evaluation of construction cost

Globalization of the world economy demands that performance comparisons are undertaken at an international level. A new research protocol has been developed for comparing contractor performance internationally by combining the appropriate characteristics of two established approaches in order to balance the requirements of comparability and representativeness. This new approach is used to reveal some important international performance characteristics among Japanese, UK and US contractors. Building costs in the UK, when adjusted for exchange rate fluctuations, are significantly higher than those in Japan and the USA. Furthermore, cost certainty and client satisfaction are higher in Japan than in the UK, but there is no significant difference between Japan and the USA. Disparities in cost performance between the three countries are believed to originate from differences in the relationships between contractors and clients and also in the construction process.