Workload fluctuations and aspects of building quality

Relationships between workload fluctuations and quality of service, with particular reference to design, are investigated by means of a study of architects' practices. A method of experience survey is described. Conditions of temporary slackness are found to be regarded as serious, and effects almost entirely harmful. Conditions of temporary overstraining are found to be common and regarded as serious. Their effects are seen as largely harmful, but ambivalent attitudes arise from some benefits to building design. Heavy workload is believed to be more likely than light workload to be associated with higher quality design.