Generating sustainable values and achieving client satisfaction in construction projects through maintenance management: The case of housing projects in abu dhabi, united arab emirates

Client satisfaction is a key factor for delivering successful construction projects. Clients are satisfied when their objectives are achieved and best value for money is provided. The after practical completion stage represents the phase of examining building design and identifying construction defects. Although many consider it as one of the most unattractive aspects of the construction industry, maintenance is an essential activity for keeping the constructed facility in a condition that facilitates carrying out its intended function. Incorporating expert knowledge and lessons learned from maintenance management in the design and construction process contributes towards improving building performance and enhancing the quality of service provided. This paper aims to generate sustainable values and achieve client satisfaction in construction projects through maintenance management. A research methodology, consisting of a literature review and a field study, was designed to achieve certain objectives. First, a literature review investigated the concepts of value, sustainability and client satisfaction in construction projects as well as maintenance management and methodology. Second, a field study carried out in Musaffah commercial city, Abu Dhabi, the United Arab Emirates (UAE), to improve the sustainability of low-income housing projects is presented. Finally, research findings and recommendations for government authorities, design firms and construction professionals are outlined.