The socialization of outsourced employees in facilities management: A research agenda

There have been several attempts made to understand organizational socialization in the wider construction industry, but there is a paucity of related research in the FM field. Little research has established the degree of congruence between outsourced employees and the FM companies they work for, and the part they play in the delivery of organizational goals and objectives. Today’s outsourced employees are not always aware of the important role they play in service delivery and are not typically socialized by either the service provide or the client organization. Socialization can help them make this connection. This will increase the opportunities of service providers and clients to maximize the productivity of the employee in achieving their major aim as a company