A literature review on the challenges associated with implementing knowledge management strategies in construction organisations

The significance of knowledge management (KM) in any organisation is increasingly being realised. As a result, KM is increasingly being incorporated in the management agenda and in organisational strategic choices. KM is becoming an important tool in staying ahead in the competition between organisations. A review of the literature indicates that the construction industry has begun to realise the importance of KM. However, many construction firms are facing challenges to do with collating, assimilating and exploiting relevant information and experiences. Even if knowledge is captured, getting people to contribute and utilise stored knowledge assets is a challenge. With these come further challenges, which are precipitated either because people are not aware of the involved KM technologies or are not cognisant of the benefits of such KM initiatives. However, if these challenges are effectively addressed, organisations stand to derive a lot of benefits. Part of addressing these challenges is the development and implementation of a holistic and effective knowledge strategy. This paper reviews KM strategies together with the impact of such strategies on construction organisations. It concludes that aligning a KM strategy with the wider organisational strategy is vital. It recommends that effective communication of a KM strategy within the organisation is important as part of an effective implementation of a KM strategy. In addition, a balanced view is needed in considering the issues of finance, culture, technology and people issues in the development and implementation of an effective strategy.