Visual management: an exploration of the concept and its implementation in construction

Visual Management (VM) is the managerial strategy of employing visual (sensory) tools and aids in close-range communication at a workplace to increase the self-management ability of the workforce. It is an important element of the Toyota Production System (TPS), contributing to the reduction of waste and variability in the production system. The Visual Management strategy increases transparency and pervasive information availability in a work setting. Along with increased information availability, transparency and better information flow, neat, orderly and transparent work settings can help improve the image of the construction industry. The objective of this thesis is to better understand the implementation of Visual Management in construction. The objective was explored through the research questions in three stages. The first stage relates to the theoretical constitution of the subject through a synthesis of the literature review, addressing the research question of what Visual Management is. The second stage of the research was conducted to investigate the state-of-the-art implementation of Visual Management in construction, employing the case study research methodology at nine Brazilian construction companies. In order to understand the level of Visual Management on conventional construction sites, the final stage of the research was conducted in Finland, using the case study research methodology and a survey. The functions of Visual Management, the role of Visual Management in other managerial activities, the implementation methods and characteristics of the Visual Management strategy in construction, the conditions of Visual Management on conventional construction sites are some of the findings of the research. The future Visual Management research and implementation opportunities in construction are also discussed.