An approach for evaluating the satisfaction of a construction project team

Several researchers have identified satisfaction as a subject of concern that requires improvement in the construction sector. Client and stakeholder satisfaction is a catalyst for retention and loyalty, which are success strategies for any industry. Satisfaction is affected and influenced by the participants or partners of construction projects. However, satisfaction can be assessed or evaluated based on defined parameters and attributes. In addition, satisfaction attributes form a frame of reference through which satisfaction measures and strategies are created for the project participants. This paper presents an approach for evaluating and assessing the satisfaction attributes and levels of members of a construction project team. The study explores the attributes that motivate the construction project participants in terms of improving their satisfaction level. Relationships of the members and their satisfaction parameters or attributes, and how these affect the satisfaction levels of the members are examined and discussed based on existing practices on client and project participant’s satisfaction.