Kridan, A B and Goulding, J S (2006) Assessing the role of knowledge management processes in implementing a knowledge management system: An application of the capability maturity model to the Libyan banking sector. In: Boyd, D. (ed.) Proceedings of 22nd Annual ARCOM Conference, 4-6 September 2006, Birmingham, UK.
Abstract
It is widely acknowledged that knowledge management processes, senior management commitment, information technology, change management, and human resource management (in terms of knowledge management implementation) are essential considerations for organisations wishing to exploit and manage their holistic knowledge assets. This paper presents research undertaken within the Libyan banking industry using the Capability Maturity Model concept as a context for knowledge management implementation. The paper explains the involvement of knowledge management processes in supporting the implementation of knowledge management system, vis-a-vis understanding the user-requirements, planning for knowledge acquisition; creation; transfer; application and knowledge documentation within the Libyan banking industry. Key findings suggest that gap analysis should be undertaken in five key areas prior to implementation of knowledge management system.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | capability maturity models; knowledge acquisition; knowledge application; knowledge creation; knowledge documentation; knowledge management implementation; knowledge transfer |
| Date Deposited: | 11 Apr 2025 12:26 |
| Last Modified: | 11 Apr 2025 12:26 |