Capturing client needs in refurbishment projects

The briefing process in construction projects involves the documentation and communication of clients' requirements and represents a cornerstone for achieving client satisfaction. The inefficiency of the briefing process has long been recognised as an area which needs improvement To improve on the briefing process, it is necessary to look at the capturing of clients' requirements so as to develop a brief that fully satisfies the clients' needs and requirements. Refurbishment projects are generally characterised to be of higher risk, more complex and needs greater coordination than new build, thus meeting the clients' requirements and working within the constraints of existing building structures may pose a difficult task. Based on an on-going doctorate study, this paper examines the characteristics of refurbishment projects. Clients' requirements and clients' needs are differentiated and client needs for refurbishment projects are explored.