'Root' cause analysis: A tool for closer supply chain integration in construction

Perhaps more than most industries, successful construction in the UK relies on effectively bringing together a diverse range of suppliers in what is often referred to as a 'temporary-multi organization'. Relationships and integration between the organizations within this diverse and complex supply chain are difficult to form and maintain. Frequently, relationships degenerate and become acrimonious, with companies attempting to protect their own position to the detriment of the construction project. This paper outlines the root cause analysis tool and shows, using real-life case studies, how it can be used not only to identify and resolve problems but, at the same time engender better relationships and understanding between suppliers of services and products for a construction project.