Stakeholder evaluation of management performance: A study of construction site managers

Stakeholder theory is a major contemporary issue in management research, based on the premise that for sustainable business success to exist, detailed and comprehensive consideration of the objectives of all principal stakeholders must be addressed and acted upon. This paper examines construction site managerial effectiveness within a stakeholder theory orientation. It examines perceptions of importance of performance dimensions held by a sample of construction site managers and project stakeholders comprising of clients, architects, engineers and quantity surveyors. The findings of the research show that perceptions of what actually constitutes construction site manager effectiveness varies significantly across stakeholder groups. By identifying the individual performance dimensions where significant differences of opinion between stakeholders exist, a framework is created for the analysis of the reasons behind such discordance and ultimately create solutions in order to provide performance criteria acceptable to all.