Analytical methods for information technology benefits in the built environment: Towards an integration model

The use of information technology (IT) in the built environment has numerous benefits, including improving performance, sustainable practices and efficiency on projects. Studies have investigated the measurements of various IT benefits, but a comprehensive review of the benefit analysis methods used to produce quantifiable measurements of IT benefits in the built environment to provide evidence is still lacking. The study’s aim is to systematically review the benefits analysis methods used to produce quantifiable evidence of IT benefits in the built environment. Through a three-stage review process, relevant papers were selected and examined based on the benefits analysis methods and the results produced. The findings show that nine benefit analysis methods are used to measure the benefits of IT which could be tangible benefits or intangible benefits. The results indicate that the benchmarking and weighted scoring models are the most popular analytical method used to produce quantifiable results of benefits measured. The shortfalls of the benefit analysis methods are discussed, and future research agenda is recommended to ensure comprehensive results from benefit measurements, Further, a conceptual integration model is developed to guide future research when addressing the shortfalls of the respective benefit analysis methods through the stages of implementation of IT.