Management procedures for realizing information technology benefits in Malaysia

The increasing use of information technology (IT) applications in construction companies requires process management for the realization of IT benefits. Studies on the management of IT benefits to maximize expected benefits, avoid or minimize problems and barriers, and ensure successful IT implementation and realization of IT benefits are lacking. This study aims to investigate the procedures for managing the realization of IT benefits in construction companies. Approximately 103 questionnaires were used. Some procedures for the management of the realization of IT benefits in terms of implementation strategies and evaluation techniques were determined. We found that construction companies do not use a formal standard procedure for managing the realization of IT benefits and lack clear implementation and evaluation strategies/techniques. This study contributes by drawing management attention to understand that IT benefits require management interference to be realized, thus highlighting the need to adopt a procedure for managing and realizing IT benefits.