Milion, R N; Alves, T d C L and Paliari, J C (2017) Impacts of residential construction defects on customer satisfaction. International Journal of Building Pathology and Adaptation, 35(3), pp. 218-232.
Official URL: https://doi.org/10.1108/IJBPA-12-2016-0033
Abstract
An investigation of the impacts of residential construction defects on customer satisfaction shows that the occurrence of defects does not necessarily jeopardize customer satisfaction although it appears to be a concern to the customers who responded to the survey.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | customer satisfaction; residential; survey; defect; claim; pathology |
| Date Deposited: | 11 Apr 2025 15:59 |
| Last Modified: | 11 Apr 2025 15:59 |