Hadidi, L; Assaf, S; Aluwfi, K and Akrawi, H (2017) The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(2), pp. 176-190.
Official URL: https://doi.org/10.1108/IJBPA-01-2017-0004
Abstract
This study shows that the ISO 9001 certificate may not always demonstrate an evidence of improving customers' satisfaction levels of the engineering design services and, hence, a gap analysis should be implemented to define possible areas of improvement.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | ISO 9000; customer satisfaction; quality; Saudi Arabia; certification; design management |
| Date Deposited: | 11 Apr 2025 15:59 |
| Last Modified: | 11 Apr 2025 15:59 |