The search for quality: Improving the audit

Direction and control of employee activities is essential to all management systems. The audit of records within a company quality management system serves two distinct purposes. Not only does it provide a company's clients with certainty that a product or service will satisfy given requirements but it also provides the company management with a control tool on individuals' performance of tasks assigned. This paper both reviews previous studies by the author and the different types of audit. It describes actions taken by a regional contracting company to improve audit procedures.